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PRESS RELEASE 

 

 

20 October, 2016

 

Customer Redress Mechanism

 

 

 

 

18 October, 2016

Public Notice on Electricity Customer Rights and Obligations

 

 

7 September, 2016

 

EFFICIENT SERVICE DELIVERY: PHED ENGAGES NEW LINESMEN

 

The Port Harcourt Electricity Distribution Company, PHED, in his determination to position , strengthen its technical team for effective fault clearing and better customer satisfaction , has recently employed sixty lines men to add to its fold.

 The 60 linesmen made up of 30 linesmen, 23 assistant linesmen, 7 linesman trainees have been onboarded into the company after a one week intensive training process to prepare and equip them for their new roles.

 

Speaking at the training, the Chief Executive Officer, Jay McCoskey charged the lines men to adhere strictly to safety rules while carrying out their responsibilities. He emphasized on the need for safety of staff, workplace and environment, adding that the company has an obligation to provide safety equipment like Personal Protective Equipment, PPE and ensure a safe working environment at all times. He said that the success of PHED depended on the linesmen adding that they were the most valued people working behind the scene, hence, encouraging them to stay alive for their families and loved ones.

 

The PHED boss also enjoined them to carry out their jobs with integrity by shunning corrupt practices, fraudulent acts and illegal actions of receiving financial gains from customers. He noted that such acts are detrimental to the company and could impact negatively on the company’s revenue.

 

He averred that corruption in whatever guise would not be tolerated and anybody found engaging in it shall be summarily dealt with.

 

“Corruption is like a cancer that spreads very fast, and it should not be

encouraged in PHED ”, he said.

 Finally, McCoskey urged them to be focused and committed to their job stating that the company operates a policy that rewards excellent performance of employees.

 Recall that in the month of June 2016, 109 Graduate Trainees were also employed by the company to fill where gaps were identified.

 

6 September, 2016

4 Energy Sufficiency Tips

 Dear esteemed customer,

 Do you know?

 You can conserve energy and save money: below are some tips on how to conserve energy to reduce your consumption and reduce your bills.

 

  1. A+ < A < B < C < D < E); A rating is more efficient than B, C, D, E, etc.

 

  1. Switch from incandescent to CFL; replacing incandescent bulbs with CFL bulbs is one of the quickest and easiest ways to save energy; a place everyone can start. As CFLs use about 75 percent less energy and last up to 10 times longer than incandescent bulbs.

 

 

  1. Turn off and unplug your electronics appliances when not in use/need; or plug them into a power strip (extension), then turn off the strip. As Electronics guzzle lots of power even when they are turned off (US Department of Energy).

 

 

 

  1. Run your refrigerator for less energy use: keep the refrigerator Setting between 35 and 38 degrees, and the freezer between 0 and 5 degrees; brush and vacuum the coils at the bottom or the back of the Refrigerator twice a year to improve efficiency by 30 to 50%; fill up the fridge with water container and freezer with ice bags to enhance Efficiency; and ensure that the refrigerator door seal is tight when closed.

 

 

5 September, 2016

 

 

23 August, 2016

 

Bill Payment Caveat

 

 

 

20 August, 2016

 

PHED customers (PostPaid and Prepaid) can now pay bills online real-time, and ve

nd tokens.

 

 

12 August, 2

016

Our Pledge to Customers

 

 

 

10 August, 2016

 

NETWORK IMPROVEMENT: PHED REPLACES OVER 5000 AGEING CROSS ARMS

 

 Over 5000 weak and ageing cross arms have been replaced by the Port Harcourt Electricity distribution Company, PHED, in other to re-enforce her network and deliver quality power supply to its esteemed customers.

The replacement of the cross arms was carried out in Akwa Ibom, Bayelsa, Cross River and Rivers states

This was disclosed by the Chief Executive Officer, PHED, Jay McCoskey during a safety meeting recently in Port Harcourt, the Rivers state capital.

 McCoskey who expressed happiness over the speed in which the technical crew of the company replaced the old cross arms with fiber ones, noted that PHED would do everything possible to ensure that customers enjoy quality power supply.

 

The CEO added that apart from network improvement, the company also placed premium on the safety of not only staff members but the public at large, hence the replacements.

“The company has spent millions of naira to get the modern cross arms, and this is done to avoid any electrical accidents, either on the line or through wire cut, especially during the raining season.

”The safety of everybody is important to us and as a responsive company, our emphasis is work and stay alive with your loved ones”, he said.

H

owever, the PHED boss frowned at the activities of unknown persons, who go about cutting and vandalizing stay wires that are meant to hold electrical poles.

This, he noted with dismay, had always exposed such poles to danger; and warned that such group of persons should desist from the ungodly acts.

Recall that the Port Harcourt Electricity Distribution Company, PHED, has remained on the top of safety ranking in the country, as announced by the Nigerian Electricity Management Safety Agency, NEMSA, in July 2016, for the fourth time. 

 

8 August, 2016

The management of Port Harcourt Electricity Distribution Company has revealed that the company loses about 100million kilowatts of energy or about N3bn yearly to direct en

ergy theft alone.

It also said the company loses average of N2bn monthly to non-payment of bills/vending.

The PHED made the revelation in Yenagoa, Bayelsa State capital, on Friday during a stakeholders’ meeting.

Present at the forum were the Chairman, Board of Directors, PHEDC, Chief Amalate J.Turner, represented by the Special Adviser to Bayelsa Governor on Energy, Mr. Francis Ekio; Manager, Corporate Communications Department, John Onyi; Head, Glory City Main Integrated Business Centre, Mrs Ngozi Manafa,,Media/Public Relations Officer, Margaret Donkemezuo among others.

Speaking on energy theft, Head of Revenue Protection, Mr. Udi Nsikaku, represented by Mr. Ephraim Munachiso, said the company had lost quantum revenue as a result of electricity theft.

Quoting relevant laws against such acts, he said perpetrators risked various jail

terms between two years and 21 years.

He said it was incumbent upon the police and civilians to arrest perpetrators of electricity, stressing however that civilians do not have the power to detain culprits but to hand them over to the Police.

He said, “The company is losing about 100million kilowatts of energy or about N3bn in one year on direct theft alone.

“On the issue of non-payment of bills/vending, over 60 per cent of the monthly ATC&C loss, amounting to over 30 megawatts or equivalent of N2bn average monthly losses.

“Ten per cent prepaid customers have never vended since they were connected o

ver three months ago. Also, 43.53 per cent of prepaid customers last vended over six months ago, only about 30 per cent of the customers billed in a month respond to bills payments.”

 

26 July, 2016

PHED SEEKS CUSTOMERS UNDERSTANDING OVER POWER OUTTAGE

The Port Harcourt Electricity Distribution Company, PHED, has appealed to her customers within Port Harcourt and its environs to bear with the company over power outage being experienced, adding that supply to all affected areas would be restored as soon as the faults are cleared.

A statement by John Onyi of Corporate Communications, in Port Harcourt, explained that the reason for the power outage in some areas within the company’s operational coverage for the past three days, was due to technical challenges on some of its distribution feeders.

According to the statement, the technical faults had made it impossible for customers being serviced from Ikwerre Road , Okoh , Rukpokwu , Elimgbu , Ekah , Choba , and Station feeders to receive power supply.

Areas listed to have been affected by the outage include: parts of Diobu, Moscow road, parts of Rumuolumeni,Eliada Estate. Rumuogba, Internaltional Market, Rukpokwu, parts of Eneka and Elimgbu.

The statement further stated that concerted efforts are already being made by the company to remedy the situation as technical personnel had already been deployed to clear the faults and restore supply in real time. “ Technical crew is working round the clock to ensure speedy completion of the repairs to ensure

effective evacuation of quality and sustainable electricity power to customers as soon as the fault on the affected feeders are cleared”, Mr.Onyi said.

 

25 July, 2016

PHED LAMENTS SPATE OF TRANFORMER VANDALISM

The Chief Executive Officer, Port Harcourt Electricity Distribution Company, PHED, Mr. Jay M

cCoskey has raised alarm over the spate of  transformer vandalism in recent times by unknown persons.

The alarm by the CEO is coming on the heels of 37 transformers that were vandalized at different

locations under the coverage of the company.

According to him, Garden City Industrial, Integrated Business Centre, IBC, Trans Amadi lost 14 transformers to the dastardly acts of the vandals.

The substations affected by these ugly incidents under the mentioned IBC include Apamini, Woji, Ochari, Eleme, Amadi Odum, Woji Betico, Elelenwo among others.

At Paradise City Main IBC, Calabar, he said, the vandals went away with armoured cables of different sizes in 8 substations that affected Technology Substation, Calabar, Mbukpa, Maifa and Akaiba in all Calabar South.

However, at D Lemma Community, also in Calabar, luck ran out on one of the vandals as he was arrested and handed over to police through the help of their chief.

The Garden City New, Rumuodomaya was not spared as 9 transformers were vandalized.

Okemini Borrow Pit and Rukpakulusi sub-stations were tampered with by the vandals.

At Paradise City North, Ikom, 6 transformers were affected leaving their customers in unnecessary darkness.

“We have noted with dismay the activities of these vandals who are in habit of vandalizing its installations between the hours of 12midnight to 5.00am.

“The vandals carry out these unwholesome acts by removing armoured cables, draining of transformer oil even when in circuit.

“Management , therefore, appeals to members of the public especially the neighborhood vigilante group to step up vigilance around their transformers in

order to stop the vandals from tampering with the PHED installations by accosting or reporting to the law enforcement agency any suspicious movement around the transformer”, McCoskey said.

Meanwhile, seven suspected vandals are already facing trial in Port Harcourt, Eket, Calabar and Ikot Ekpene and the company will intensify action with the Nigerian Police in ensuring that those who are caught would be made to face the wrath of law.

 

12 July, 2016

PHED RECRUITS GRADUATE TRAINEES TO BOOST WORKFORCE

 In its determined effort to reinvigorate its workforce for greater efficiency and improved service delivery, the Port

Harcourt Electricity Distribution Company, PHED, has recruited 49 Graduates under its Graduate Trainee Program.

The Graduate Trainee Program of PHED is a one year intensive, comprehensive, transparent and detailed training that is aimed at recruiting fresh graduates in Engineering, accounts, marketing, and other relevant field of study that will equip them with the appropriate and required skills to fit into the company’s structure.

The Chief Executive Officer, PHED, Jay McCoskey in his welcome address during a two week orientation course organized for the new recruits, expressed satisfaction at the crop of youths that were successful after an intensive completion ”I welcome you all to PHED, and I want you to know that I am happy to h

ave you here because you are the fut

ure of this company”.

He stated that the company needed fresh hands that would help it to attain its goals and that he was confident that they have what it takes to position the company to be the most efficient and sustainable Utility and best provider of services.

The Head Human Capital Management, PHED, Mr. Ibem Idika Kalu, in his own part, urged them to have a dream on ways to contribute constructively to the advancement of the company.

He enjoined them to seize the opportunity the training program offered them to be their best at all times as a call to service with a view to improving not only the growth of the company but the society at large.

Ugochi Nwosu on behalf of the graduate trainees expressed their gratitude to PHED for the platform and the opportunity offered them to be part of the great organization, pledging total support for the company’s success.

Another batch of 50 graduate trainees will join the program in few weeks, the company revealed.

 

10 July, 2016

ELECTRICITY INDUSTRY DAILY UPDATE 

 

Niger Delta Avengers Attack On Gas Pipelines Cause Shortage In Power Supply, VP Osinbajo Says

Vice President Yemi Osinbajo has attributed the drop of electric power supply on the repeated attacks on oil and gas pipelines to the Niger Delta Avengers (NDA).

“Loss of gas is the major reas

on

why Nigeria has a shortage of power,” he added.

He stated this on Friday at the 2nd Foundation Lecture of the privately owned Elizade University, Ilaro Mokin in Ifedore Local Government Area of Ondo State, SaharaReporters correspondent reported.

According to Mr. Osinbajo, Nigeria as a developing nation would firstly need to address and solve the issue of pipeline vandalism to take full advantage of

economic opportunities.

He explained that the main target of the present administration, led by President Muhammadu Buhari, in the power sector of the country is to generate 7, 000 Megawatts in the next few years. Presently Nigeria generates 5,000 Megawatts which is considered unstable.

He further posited that the militants, masquerading in the guise of the NDA, are not fighting for the region’s freedom but only agitating for their own personal financial interests, thereby shortchanging the country’s growth and development.

He maintained that billions of naira from the country’s treasury had been spent on the need to maintain peace in the Niger Delta region and wondered why there was continued hostility from militants who are selfishly and purposely crippling the country’s economy by destroying oil pipelines.

“They [Niger Delta Avengers] are only fighting for their own private economic benefits. It is unacceptable to destroy oil pipelines,” he said.

He challenged the Nigerian youths and university students to learn  ‘multi-skills’ that require use of technology, which could help salvage their quest for white-collar jobs that are no longer visible in the country.

“Multi-skilling is required in the future of today because, in the nearest future, robots will take over the jobs in the country.

“You have to be innovative in your thinking and ideas,” the Vice President concluded.

 

PUBLIC ANNOUNCEMENT

 THE Port Harcourt Electricity Distribution Company, PHED, hereby informs her v

alued customers and the general public that PHED offices will remain open for essential services during the public holidays, 5th to 6th July, 2016.

Customers are therefore advised to contact our 24/7 call center on 09

087838800-2 or visit our offices for all complaints/enquiries, vend and pay their bills as our staff will be available to attend to them.

We reassure all our customers of our commitment to provide effective and efficient services as

always.

Happy Eid Fitri!

PHED …… Empowering your future!

 

PHED HOLDS ENERGY MANAGEMENT AND BULB EXCHANGE PROGRAMME

The Port Harcourt Electricity Company (PHED), on Thursday, 23rd June 2016, organised a special customers’ engagement forum on energy management and electricity bulb exchange in Ahoada, Rivers State, 

The event, which was held in the Ahoada Community Town Hall, drew large atten

dance of men and women, especially youths of the community.

The programme was anchored and organized by the Head, Glory City Main Integrated Business Center, (IBC), Mrs Ngozi Manafa, Manager, Corporate Communications, Mr. Jonah Iboma, and Project Manager, Projects Management Office, PHED, Engr. Chijoke Okwuokwenye respectively.

In her opening remarks, Manafa said PHED, as one of the 11 distribution firms that emerged from the privatisation of the Power Holding Company in 2013, was committed to providing quality and reliable power to customers in her area of coverage. She added that the company was faced with huge challenge of losses

due to a combination of reasons including non-payment by some customers. 

Okwuokwenye encouraged customers to embrace the use of energy-saving bulbs to reduce the cost of energy they use and also ensure that they put-off electrical appliances whenever they are not in use. According to him, energy-saving bulbs give better lighting, are environmentally friendly and come at less financial cost to users.

The Manager, Corporate Communications, PHED, Mr. Jonah Iboma, stated that the company, as a responsible firm, would always create avenues for improved company-customers’ interactions.

At the end of the forum, PHED exchanged energy saving for incandescent bulbs that customers brought to the event. The company also gave out energy-saving bulbs to all the participants at the forum. 

The President, Ahoada Youths Council, Mr. Kenneth Imo, expressed deep satisfaction with PHED for the forum, especially that it was held at a time of serious security challenges in Ahoada. He called for more of such engagements to be held in the future.

 

CSR:  PHED DONATES GIFT ITEMS ON NATIONAL CHILDREN’S DAY

The Port Harcourt Electricity Distribution Company, PHED, has donated over 1200 school bags and other gift items to school children in Akwa Ibom, Bayelsa, Cross River and Rivers states during the celebration of the 2016 National Children’s Day held last Friday.

The donation, which the company said was in fulfillment of Corporate Social Responsibility, included crayons, pencils, biros among others.

Speaking on the donation of the items in Uyo, Akwa Ibom state, the Chief Executive Officer, PHED, Mr. Jay McCoskey, said that educational development was company’s main focus of CSR activities.

In his words, “As a mark of our

support for c

hildren’s education, PHED has deemed it fit to donate over 1200 bags with associated writing materials; pencils, crayons and rulers. This gesture may not seem much, but be rest assured that it is just the beginning as we intend to do more to support education across the four states of our operations, here in Rivers, Bayelsa, Akwa Ibom and Cross River.”

He added that the company would continue to engage in other projects designed to improve education in its operational region.

We have in our plans to renovate and beautify schools, provide safe drinking water and also provide support in other areas where we can as we believe that proper education foundation will position our children for greater effectiveness in the future.

“We hope that you will receive our little gifts as we look forward to offering greater support and better packages for these children as we join them in celebrations next year”, McCoskey said.

Presenting the items to the children at Uyo Township Stadium, the Executive Governor, Akwa Ibom state, Mr. Udom Gabriel Emmanuel commended the management of PHED for their contribution in encouraging indigenes of the state through the donation of the gift items.

He thanked PHED for the kind gesture and hoped that the company would continue in that regard as promised in the CEO’s speech.

Earlier in her welcome address, Commissioner, Women Affairs and Social  Welfare  of Akwa Ibom State, Dr. Glory Emmanuel Edet,  said  Children’s Day was a very significant event and that is why it is been celebrated. She stated among others that a child has right to life, good education, decent accommodation.

However, she could not hide her happiness as she showered encomium on the management and staff of Port Harcourt Electricity Distribution Company, PHED, for participating actively in this year children’s day celebration by bringing numerous gift items to identify with children of Akwa Ibom State.

 

STAFF BRUTALISATION:

PHED PETITIONS COMMISSIONER OF POLICE

The Port Harcourt Electricity Distribution Company, PHED, has petitioned the Rivers State Commissioner of Police following persistent attacks on staff.

Although customer violence has been recorded for some time now, the recent attack on a team of PHED staff under the Diobu Service Centre of the Garden City East, Integrated Business Centre necessitated the immediate move to petition the Rivers State Police boss.

The two employees that were attacked were Service Centre Manager, Garden City Ea

st, IBC, Mr. Okon Taye and Mr. Fabia Eghuanoye, an industrial training student attached with PHED. The attacked was allegedly carried out by the landlord, caretaker and some persons living in 11, Dick Tiger Street, Illoabuchi, Mile 1, Diobu Port Harcourt, Rivers state.

It was reported that on that fateful day, a seven man team of PHED workers, while

trying to change the units of the St. Thomas substation, noticed some faults for tracing and clearing.

While on patrol for the job, the team got to 11 D-Tiger Street at Mile 1 Diobu and discovered that the residents of the said property had illegally tampered with PHED installations by reconnecting themselves.

Attempt by the PHED team to disconnect the illegal reconnection, alerted a resident of that house who claimed that he had paid his bills but could not produce evidence.  PHED staff eventually effected the disconnection of the illegal reconnection and the eventual disagreement that followed further attracted 27 boys from across the road believed to be dwellers in the same compound, brutally attacking PHED staff.

While Taye was quite lucky to have escaped with some injuries, our IT staff, Mr. Fabia Eghuanoye suffered the brunt of the incident. He was brutally stabbed on his head and back several times. The severity of the attack led to the petition written to the police.

The employees, who were immediately hospitalised have been visited by the CEO, PHED, Mr. Jay McCoskey, who vowed to investigate the matter and bring the culprits to book. He further warned

that henceforth, any further attacks on staff would be met by immediate arrest and prosecution.

                                                                            

WHY MDAs DEBT MUST BE PAID-PHED

The Port-Harcourt Electricity Distribution Company (PHED) has said that payment of outstanding debt by government’s ministries, depar

tments and agencies (MDAs) is of paramount importance if the electricity supply industry is to survive in Nigeria.

The company said the country’s electricity industry was in dire straits due to huge unpaid debt and this informed its recent decision to publish disconnection notices to all MDAs indebted to it.

The Chief Executive Officer, PHED, Mr. Jay McCoskey, in a statement issued by the company on Monday, stated that the refusal of MDAs to pay their long-standing debts represented the biggest worry of the distribution companies in the country today.

According to

him, distribution companies were already grappling with too many issues such that adding MDAs would constitute a burden too big for the industry to bear.

He said: “As a distribution company, PHED inherited a weak network, a relatively

small customer base compared to the population, massive electricity theft and several other social ills related to electricity supply. For MDAs therefore to join these barrage of problems by continuously refusing bills payment is like a death sentence to the industry.”

McCoskey added that given the huge revenue shortfall that PHED like other distribution companies were experiencing, mass disconnection would have tobe done to force a change in the payment habits of consumers.

“We have issued disconnection notices to all MDAs while at the same time engaging all other indebted customers to ensure that they paid their bills. The industry no longer runs on government subvention,” he noted.

McCoskey said further that there would be marked improvement in service delivery once there is better collections from customers, especially MDAs, adding that PHED had already demonstrated this by recent initiatives that it has embarked upon.

According to the CEO: “Our goal is to provide our customers reliable service in terms of power supply and overall customer experience. That is why we recently launched a 24x7 call centre and invested heavily in several building commercial lines that provide dedicated power to commercial users.

“We believe that by giving power to companies, factories and industrial outfits, such organisations will be able to continue to produce their goods and offer services competitively and keep people employed. We hope that we will get government support through prompt payment of bills and historical debts by MDAs.

PUBLIC ANNOUNCEMENT

The Port Electricity Distribution Company, PHED, hereby informs her esteemed customers that 80 percent of Port Harcourt inhabitants will witness power outage tomorrow, Tuesday, 24th May 2016 between 9.00am and 2.00pm.

The planned outage is to allow the engineers from the Transmission Company of Nigeria, TCN, fix a fault that was discovered on Onitsha/ Alaoji 330kv lines.

Normal power supply to the affected areas in Port Harcourt will be restored as soon as the job is completed.

PHED solicits for your patience and understanding while the job lasts.

PHED...Empowering your future.

Signed: Management

 

 

NEW TARI

FF:

CUSTOMERS TO DETERMINE THEIR  BILLS-PHED

 

The Port-Harcourt Electr

icity Distribution Company, PHED, has said that as the new electricity tariff comes into effect on Monday February 1, 2016, customers would be the ones to determine their final bills based on their actual consumption.

Speaking at a quarterly press conference in Port-Harcourt, Rivers State, the Chief Executive Officer, PHED, Mr. Jay McCoskey, said although new tariffs have been introduced, customers might actually not pay more as the company would also introduce energy efficient solutions such as special light bulbs into the market to help users manage their consumption.

According to him, with the introduction of these energy efficient appliances, customers’ actual consumption would be the determining factor on the bills that customers pay.

He noted that this was the reason why the company would intensify its mass metering program, as studies have show

n that with pre-paid meters, electricity users consume between 12-15 % less electricity than those using post-paid meters.

McCoskey also said the company would deliver improved services for its customers and alsoimplement a 24/7 customer services and easier payment systems into the network.

Also speaking at the event, the Chief Legal and Regulatory Officer, PHED, Ms. Nancy Abdala, stated that the new electricity tariff addresses issues usually raised by customers on fixed charges, high electricity bills and meter provision.

According

to her, with the removal by the regulatory body of fixed charges, the new tariff includes all costs, so customers only pay this new tariff per unit consumed meaning that a consumer

would be the one to determine his consumption.

Under the new tariff approved by NERC,single phase residential customers would now pay N24.91 per unit with no fixed charge, as against N15.09 per unit plus the N700 fixed charge. Rural customers (those who consume less than 50Kw/h every month) also known as R1, have their tariff unchanged at N4.00. In addition, commercial customers classified as C1, C2 and C3, would now pay an all-inclusive charge of N35.88, N43.72 and N44.30; while industrial customers classified as D1, D2 and D3 pay an all-inclusive charge of 36.19, 44.01 and 44.59 per unit.

According to Abdala, the new tariff is actually not what is required to meet market costs today as it is based on a 10-year plan in which certain costs of service will not be recovered today but at a later time during the space of ten years.

She further stated that many variables were also considered by NERC in arriving at the new tariff and they include; foreign exchange rate,gas prices, rate of inflation and generation capacity, in addition to increase in the generation and transmission costs.

The company explained further at the press conference that the new tariffs and the resulting revenue will help to progress the necessary infrastructural improvement from generation to transmission and the local distribution networks like PHED. It added that the ultimate goal is to provide the electric infrastructure to power Nigeria’s future.

 

  29th January 2016         

PHED’S NEW TARIFF BENEFITS CUSTOMERS

The new tariff regime approved for commencement on 1st February 2016 by Nigerian Electricity Regulatory Commission, NERC, would be of immense to customers, the Port-Harcourt Electricity Distribution has said.

In a release made available to pressmen in Port Harcourt, the Manager, Corporate Communications of PHED, Mr. Jonah Iboma, stated that the new electricity tariff addresses issues usually raised by customers on fixed charges, high electricity bills and meter provision.

According to him, the removal by the regulatory body of fixed charges hitherto paid by various categories of customers, means that electricity users are now at liberty to d

etermine their actual consumption.

He explained that under the new regime, “the fixed charge component of the tariff has been rebalanced to reflect the wishes of stakeholders in the industry.”

Under the new tariff approved by NERC, single phase residential customers would now pay N24.91 per unit with no fixed charge, as against N15.09 per unit plus the N700 fixed charge. Rural customers (those who consume less than 50Kw/h every month) also known as R1, have their tariff unchanged at N4.00. In addition, commercial customers classified as C1, C2 and C3, would now pay an all-inclusive charge of N35.88, N43.72 and N44.30; while industrial customers classified as D1, D2 and D3 pay an all-inclusive charge of 36.19, 44.01 and 44.59 per unit.

According to Iboma, NERC’s decision on the new tariff is based on 10-year tariff plan submitted by electricity distribution companies in the country after due consultations with stakeholders that was carried out between July and September 2015. Among some of the stakeholders that made contributions to the new tariff were residential, commercial and industrial customers, civil socie

ties groups and non-government organizations.

“Between July and September 2015, we went round the four states of our licensed area of coverage, consulting and discussing the tariff, after which a report was submitted to NERC based on the positions and findings from the stakeholders”,he said.

He further stated that many variables were also considered by NERC in arriving at the new tariff and they included foreign exchange rate,gas prices, rate of inflation and generation capacity, in addition to increase in the generation and transmission charges.

The company explaine

d further that the new tariffs and the resulting revenue will help to progress the necessary infrastructural improvement from generation to transmission and the local distribution networks like PHED. It added that the ultimate goal is to provide the electric infrastructure to power Nigeria’s future.  

25TH January 2016 

BULK BILLED ACCOUNTS: PHED PARLEYS COMMUNITIES ON METERING PROGRAMME

The Port Harcourt Electricity Distribution Company, PHED, has commenced installation of pre-paid meters for her bulk billed accounts in the various communities within its operational areas.

The aim of metering these communities with the smart meters is to address series of complaints from them pertaining to perceived over billing, not getting power supply for 24 hours a day, inability to pay their monthly electricity bills, thereby accumulating debts to an alarming level, among others.

To thi

s end, PHED, has been having meetings with these communities with a view to highlighting the advantages of using  pre-paid meters which among others include energy management, pay as you consume, freedom from disconnection, monitoring of the available units, elimination of estimated bills.

In addition to the above, the use of energy saving bulbs should be encouraged, this allows customers to enjoy supply the same number of hours and still pay less.

Not switching off lighting points in the day time contributes to high consumption of energy and this should be discouraged.

It is very disheartening to note that bulk billed communities are owing PHED over N1.5 billion thereby contributing about 70 percent of total indebtedness to the company and the total number of them stands at 1,752 customers.

Definitely, these worrisome debts are inhibiting the company in meeting its statutory obligations such as paying for the total cost of energy received from the national grid and independent power producers, creation of new networks, maintenance of existing ones, among others.

It is therefore, expected that the innovative idea of installing pre-paid meters to the bulk billed communities will bring to an end disagreement over billing issues and the communities will learn how to manage their energy very well and also pay for what they have consumed.

Already some bulk billed communities in Yenagoa, Aluu, Etche, Calabar, Eket , Uyo and Ogoja are to benefit from the new technology.

Nov. 26th  2015

 

Port-Harcourt Disco decries increasing att

acks on staff

 The Port Harcourt Electricity Distribution Company (PHED) had expressed deep concerns at the increasing spate of violent attacks unleashed on her field staff carrying out legitimate duties by customers in several locations in the four states of its coverage.

The Manager, Corporate Communications, PHED, Mr. Jonah Iboma, stated that several employees of the company had been targeted, beaten and brutalized by some disgruntled members of the public who attacked them at will for reasons that are difficult to explain.

According to him, although many other incidents have taken place in the past, recent cases in Polaku, a rural community in Bayelsa state as well Onne in Rivers state have made it necessary for the company to appeal to the public to desist from such

acts.

He said in Polaku, a customer attacked PHED workers with machete and in the process inflicted severe injuries on one of the workers, while in Onne, some of the community youths who invaded the PHED office and forced workers to sit on the ground in their quest to get the company to employ them.

“The incidents in Bayelsa an

d Rivers are very unfortunate and fall in the realm of behaviour that the company will not condone from customers,” Iboma stated.

 

The manager said further that the company was locked in legal battle with a former member of the House of Representatives from Akwa Ibom state who attacked and severely injured a staff of PHED when it was discovered that he had by-passed electricity supply from the meter that measures his consumption.

 He said that it was wrong for members of the public to attack individuals who go about their lawful duties as this was against the laws of the country.

He reminded electricity consumers to know that PHED workers were like other law abiding citizens that go out for their daily bread and that they are not responsible for electricity problems in the country. PHED, he noted, would not condone such lawless acts from members of the public and would take necessary legal steps if such incidents occur in the future.

“If attack on the company workers continue, this can impact negatively on the ability of the company to serve customers going forward. Aside that, the company will not sit and watch any of its workers attacked by customers but will take appropriate legal measures against such persons,” he said.

October 20th, 2015

PHED urges customers to embrace metering scheme

Port-Harcourt Electricity Distribution Company (PHED) has encouraged its customers, especially those living in rural areas, to embrace its ongoing meter installation programme.

The company said the appeal had become necessary following resistance of the meter installation exercise by some communities in Akwa Ibom and Rivers states. 

 

The Coordinator, Metering, PHED, Mr. David Idung, stated that some customers who are ignorant of the benefits of having their own meters had been resisting installation teams sent by PHED to carry out the exercise.

According to

him, various reasons had been identified why some customers, especially youths, have been impeding the work of the meter installation teams, the primary ones being demand for payment for ‘permit’ as well as the fear that pre-paid meters would lead to customers paying higher bills.

 

He stated that such an action was completely unacceptable and negates the intention of government to develop a truly functional national electricity industry

“It has been brought to our notice that some electricity consumers, especially youths in certain locations in Akwa Ibom and Rivers states, have prevented some of our contractors from carrying out meter installation for various reasons. This behavior is wrong and should be discontinued as it amounts to preventing people from carrying out their legitimate means of working.

“We hereby urge persons involved in acts to desist from such as it constitutes a violation of the rights of people who are working hard to get their daily bread and an infringement.

It will be recalled that residents in some locations including Rumumoi and Eket stopped PHED contractors from installing meters, a development that led to discussions with the communities for resolution of the issue. 

Idung noted that the need to embrace the metering scheme was due to the advantages that it affords customers

He said further that the company had plans to install meters to customers to ensure that they got a clear and simple means of measurement of electricity consumption and reduction of customer billing complaints.

“The current massive metering programme that we have embarked upon represents a clear demonstration of the resolve of this company to effectively measure electricity consumption in a fair and straightforward manner.

 Date: 4th Sep 2015

 

PHED Commences Installation of CAPMI Meters

Port Harcourt Electricity Distribution Company, PHED, said  it has commenced the installations of meters for the Credited Advance Payment for Metering Implementation, CAPMI.

This is in fulfillment of its promise to meter all customers who are willing to pay and have paid for meters through the CAPMI scheme.

 It will be recalled that in November 2014, PHED in partnership with Eco bank signed an agreement on the CAPMI microfinance scheme which afforded the customers the platform through which meters could be acquired easily.

The partnership was infor

med by the sincere desire of the company to reduce the metering gap with a view to accounting for energy received from the national grid properly and at the same time enhancing customers’ satisfaction through quality billing.

In a statement signed by Manager, Corporate Communications, PHED, Mr. Jonah Iboma, the commencement of meter installation was attributed to the determination of the company to ensure that all those who paid for the meters get them without delay.

According to him, PHED available record on the scheme shows that only 8,336 meters were paid for since August 2013 to June 2015 when it first started.

A breakdown of the figure further shows that out of it, 6,021 customers were for single phase meters while 2,315 paid for three phase meters.

  1. Iboma, attributed the commencement of the installation to the resolve of the company to reduce the metering gap as directed by the Nigerian Electricity Regulatory Commission, NERC  

He said, “We want to reduce the metering gap and number of days after payment to less than forty five days as stipulated by NERC in our quest to satisfy our esteemed customers.”

He appealed to customers to cash on the platform provided by the CAPMI microfinance scheme to get meters.

 

PHED Partners TCN

on Omicron Equipment Training

The management of Port Harcourt Electricity

Distribution Company, PHED, in its determination to fulfill its vision statement, “To be the most efficient and sustainable utility in Nigeria and best provider of services”, has recently engaged the Transmission Company of Nigeria, TCN, to train its technical team on the use of Omicron CPC 100 testing equipment.

The decision of the management

to embark on the Omicron training was as a result of the interactive session Chief Executive Officer, PHED, Mr Jon Abbas, had with the company’s graduate trainees in May.

During the interactive session, the graduate trainees had requested that they should be trained on the some of the sophisticated equipment used by the company with a view to aiding them on operations.

Technical personnel from Protection, Control and Metering, (PC&M), Revenue Protection Department, (RPD), Customer

Services and Theft Detection departments were drafted to participate in the training.

According to the leader of the three man training team from TCN Benin Region, Principal Manager Transmission, Engr. Jimoh Isaac, the Omicron equipment is used for testing of transducers, relays and meters.

Specifically, Omicron CPC 100 is used as a standard testing equipment for meters and relay calibrations, while Omicron CMC 356 is used for voltage transformer and current transformer testing, Engr. Jimoh averred.

Earlier, Senior Manager, Transmission, TCN, Engr Henry Asonmwonriri, stated that one a safety was major issue that must be observed in the use of Omicron testing equipment.

He said that only authorized personnel should be allowed use the equipment, noting that given the nature of electricity, all equipment must be made safe to work on by an authorized person.

Also, he added that the equipment must always be isolated, earthed, barricaded and permits is

sued and workman’s declaration signed before its use.

The training also took the participants to the control room- Injection Substation at Trans-Amadi where the practical aspect of the exercise was carried out.

 

The practical demonstration of the use of the equipment was handled by Osuji Henry, also from TCN .

Speaking on the outcome of the training, Engr. David Idung, Coordinator Metering said that it was a welcome development noting that so much had been leant.

In the same vein, Engr Emmanuel Eneji, a PC&M personnel, said that the training has further enlarged his knowledge adding that the equipment helps to understand the accuracy of conducting test on current and voltage transformer

The participants thanked the management for organizing such training and promised to make good use of the knowledge they had gathered to p

ositively impact their performance.

 

PHED Embarks on Independent Customer Survey

Port-Harcourt Electricity Distribution Company, PHED, has embarked on special survey to establish customers’ position concerning tariff and other issues that are related to customers’ services.

To this end, PHED has contracted Stakeholders Democratic Network to conduct the survey. SDN, is a leading non-governmental organization that focuses on social and energy issues, especially in the Niger-Delta and other parts of the southern Nigeria. 

The Corporate Communications Manager, PHED, Jonah Iboma, said that the decision to embark on the survey was due to desire of the firm to effectively determine customers’ true needs and also properly provide solutions that will meet established needs.

He said: “We embarked on this survey due to our desire to adequately position our firm to address real needs of the customers and not just what we think internally as a firm. We could have carried out this survey using our staff, but decided that an independent firm should do it so that we have a result that can be trusted and presented to the industry regulator for use.”

He added that although it is generally known

that adequate power supply is the desire of everybody, it is necessary to ensure that all factors related to providing power

in a sustainable manner are properly identified an addressed in the correct manner.

“Everyone’s desire is to have electricity power but we know today that 24/7 power is not easily –achievable. So this survey will enable us know how customers will embrace issues related to tariff changes and the their position in terms of infrastructure provision and other initiatives that we are putting in place to help provide good services  in the country, Jonah noted.

According to Iboma, PHED is aware of the fact that some customers do not have a proper understanding of how government has privatized the electricity industry, adding that a lot of people still think that distribution companies are the same as transmission and generation firms.

“We want to properly educate our customers, but in doing this, we want to identify the gaps in understanding so that we can effectively provide a response,” he concluded.

 

 Customer Notice

 
 
 
 
 

PHED Inaugurates Staff ID Authentication Scheme

The Port-Harcourt Electricity Distribution

Company (PHED) has launched an electronic staff identity authentication system. The scheme is designed to make any staff of the company, especially those in the field, to be easily identified by a simple text message to a dedicated phone number, which will then return details of the staff.

The scheme which was inaugurated on Tuesday in Port-Harcourt Rivers State, drew a cross section of the electricity consumers, law enforcement agencies, civil society organizations and the media.

According to the Chief Services and Technology  Officer, Mr. Harsh Sharma, the scheme was set up due to the need to nip the unwholesome practices of some unscrupulous elements that parade themselves as staff of PHED, but who extort money from the public. He stated that the situation had given the company a lot of concern and on the basis of this it decided to design the electronic staff identity authentication system.

He explained that every staff in the company would be given a secret code which they can declare to any customer that wants to know their true identity which can then be sent to a dedicated number 08090417007. He added that the message that would be sent back from this number would either authenticate the staff by giving his name, title and office location or will state that such a code did not exist and also give a number to be called so that the case can be investigated.

Also speaking at the inauguration, Head Customer Services, PHED, Mr. Godwin Orovwiroro stated that the staff ID scheme was conceived due to research carried out by the company which showed that a notable percentage of customers have been discovered to have found it difficult to decipher between who a true staff of the company was or otherwise. He said the development has led to the customers losing their money to impostors.

 “We have noticed with consternation the continued impersonation of our staff by persons who have nothing to do with our operations. We are determined to ensure that this does not continue hence the inauguration of this identity scheme,” Orovwiroro said.

PHED also warned the public to desist from the habit of always resorting to roadside electricians to reconnect them whenever they are disconnected or there is outage on a particular line.

Present at the inauguration event were, Assistant Superintendent of Police, Mr. Eze Adolphus, who represented the State Commissioner of Police, the General Manager, Cool/Wazobia/Nigeria info, Mr. Tommy Bolade, Country representative of Stakeholders Democratic Network,Mr. Chris Newsom.

The company explained that partnership with the Police was necessary due to the need to ensure that law enforcement agents are carried along to show that proper legal steps were being taken concerning anyone apprehended. 

 

PHED, CRC Credit Bureau Partner on Customers’ Access to Aredit     
 
 
 

Port-Harcourt Electricity Distribution Company (PHED) and CRC Credit Bureau are to enter a partnership that will lead to improvement of electricity customer access to credit.

PHED, one of 11 electricity distribution companies in Nigeria, provides electricity services to consumers in four states namely Akwa Ibom, Bayelsa, Cross River and Rivers, while CRC is the leading credit bureau company in Nigeria.  

According to a jointly signed statement, the firms said the partnership would enable them share reliable information about customers which will then be used to help certain levels of services that can be rendered to them. CRC Credit Bureau maintains credit information of over 95% of the Nigerian lending industry covering commercial banks, non-bank institutions, retailers and utility service providers. Utility data

The Chief Executive Officer, PHED, Jon Abbas, said the decision to partner CRC was informed by the reliability of the credit bureaus services over the years.