Frequently Asked
Questions

Who? What? When? How? Which? We know you have questions and here some of the ones
that always seem to come up, along with their answers. Do not hesistate to reach out directly to us
if you have additional quesitons or need more clarification on any answers here. 

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Why has Port Harcourt Electricity Company (PHED) been privatized?

This change became imperative to address the many challenges and constraints we have all faced as a result of the unreliable electricity supply and poor power infrastructure in our country. All around the world, it has been found that privatization helps make large Government owned organizations more efficient and productive.

 

What benefits will customers enjoy with the new PHED?

We will develop new systems and technology to increase efficiency and productivity. These improvements will enable us provide you with more reliable and efficient electricity supply. We will now be able to do things that weren’t possible before, like investing in new equipment and carrying out much needed repairs that will make the network better for us all. This will help accomplish our mission to enhance the vitality of the region and deliver returns to all stakeholders (customers, employees, suppliers and investors).

 

What will the new PHED do?

The company’s core functions will remain as they were when it was a Government owned company. It will continue to distribute and market electricity. As a private company, PHED is looking forward to making the required improvements to the electricity distribution network. These improvements will enable us provide you with more reliable and efficient electricity supply. We will now be able to do things that weren’t possible before, like investing in new equipment and carrying out much needed repairs that will make the network better for us all.

 

What other goals does PHED have?

We will focus on delivering real value to you based on a better understanding of your needs. As a result, we can create an increased variety of service and support options to meet your specific power supply needs and budget. Our focus in the short term will be:
        1. Stabilizing our network to perform better
     2. Significantly improving our customers’ experience in terms of billing, convenient/flexible payment channels, technical support and customer services.

 

What areas will PHED cover?

We will continue to serve the states of Akwa Ibom, Bayelsa, Cross River, Rivers in Nigeria’s South-South Region.

 

What benefits will employees enjoy with the new company?

Under private ownership, PHED employees will be able to learn new skills, get better at their work, earn performance-based pay and enjoy new career opportunities. By demonstrating that it values its workforce, PHED aims to become the employer of choice for many, providing our employees with both short- and long-term benefits.

 

What benefits will investors enjoy with the new company?

Investors will enjoy profitable returns on investment whilst participating in solving the power challenges within the region. Their investment will also build capabilities and transfer skills into the Nigerian workforce.

 

Who will run PHED now?

PHED will be run by 4 Power Consortium. This is a group of 9 investors that includes: 

Lilleker Brothers Ltd. is a leading engineering company which offers a wide range services incorporating all aspects of mechanical and electrical engineering, transmission lines, water treatment and trunk lines, which also includes the construction of buildings and highway maintenance;

Taleveras Group of Companies Limited, a wholly-owned Nigerian company, with a consolidated global turnover in excess of $3B offering strategic solutions in Energy, Power and Construction services;

Income Electrix Limited, an indigenous engineering services company with over 20 years experience in providing end-to-end power systems solutions;

Calcutta Electricity Supply Company (CESC), which has proven experience in running utilities;

Skyview Power Technologies Limited an engineering services company providing Mechanical and Electrical works, transmission line network, sales and services of transformers, electric cables, project management;

The Akwa Ibom Investment and Industrial Promotion Council, (AKIIPOC), is responsible for driving the Akwa Ibom State Government investment and industrial promotion initiatives;

Bayelsa Electricity Company Limited, registered by the Bayelsa State Government to generate electricity;

First Independent Power Company Nigeria, one of the 3 Rivers State Government owned IPPs. It was registered to carry on the business of the provision and sale of power or ancillary services in both the rural and urban areas;

Paradise Power Nigeria Limited, a company registered by the Cross River State Government to generate and distribute electricity.

 

How did 4 Power Consortium become the chosen operator for PHED?

Under the Electric Power Sector Reform Act 2005 (EPSRA) (Act No 6 of 2005), the Bureau of Public Enterprise (BPE) established a competitive bidding process for the privatization of eleven electricity distribution companies in Nigeria on behalf of the Presidency, Federal Government of Nigeria (FGN).

During this process, the technical and commercial credentials of all interested bidders were assessed and considered. 4 Power Consortium was selected as the bidder most capable of delivering PHED’s long-term success.

 

What are PHED's committments?

Our Commitments =

Collaboration - We will engage constructively with our partners to achieve win-win results
Respect -  We will treat our employees, partners, customers and communities with respect and dignity
Execution Speed and Excellence - We will drive operating effectiveness by eliminating duplication, leveraging scale, ensuring compliance, and improving systems
Accountability - We will hold ourselves accountable to our stakeholders by conducting our business in ways that sustains business performance and growth  
Tenacity - We will relentlessly invest time, expertise and resources to address complex power challenges and deliver solutions that improve the quality of life in our communities
Integrity - We will place integrity at the core of everything we do
Value our Customers - We will strive to deliver exceptional service, react quickly to resolve issues when identified, keep our service and work environment safe and always keep our doors open to our customers
Equity and Fairness For Employees - We will foster a high performing culture that is based on equity and fairness and motivates our employees to create value and make a difference in the  business, in the lives of customers and the communities they live and work.

 

I work for PHED. How can I find out more about what’s happening in the company?

We understand that, as an employee, you may well have questions about what the new company structure means for you, which is why we will be holding regular information meetings where managers will be on hand to answer them for you. However, please be patient with us if we can’t tell you everything you want to know right from the start.

Turning a large state organization into a private company is a huge undertaking and is therefore an ongoing process, so we may not always have the answers you're looking for to hand. However, our aim is to ensure that PHED’s transformation is as smooth as possible for all staff.

If there are issues that affect you in particular, other information may be sent to you directly or given to you by your department managers, so please watch out for these communications.

And if, during the next few months, you are asked to be part of a ‘transformation team’ working on a particular issue, we hope you will take the opportunity to play your part in making PHED an organization that our country can be proud of.

 

Who will be PHED’s customers?

Domestic consumers, businesses, factories, schools, hospitals, etc. PHED will be looking to supply power to anyone who needs it in the geographic area that we cover.

 

How can I find out more about PHED?

If you can’t find the answer you’re looking for on our website, you can contact us using the contact form here >

 

What if I have a question about my electricity supply or my bills?

Please call the PHED Customer Care on  084-303450; 084-303451; 084-303452

PHED Customer Care is open from 8am to 5pm, Monday to Friday.