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The Port Harcourt Electricity Distribution (PHED) Plc has launched a debt discount promo for her customers in her franchise area. The promo is aimed at bringing relief to indebted customers of the electricity distribution company.
The Chief Executive Officer of the DisCo, Dr Henry Ajagbawa while disclosing this to newsmen at a media parley in Port Harcourt noted that this customer friendly initiative is also aimed at encouraging customers to support the company’s business by paying for the energy they have consumed.
He revealed that the debt owed the company by customers is stifling the business of the organization and consequently, impacting on the ability of the company to supply energy to its customers.
The MD/CEO confirmed that the discounted amount on customers arrears is as high as 40% and a minimum of 20% depending on customers peculiarities, and with an option of one-off payment or payment in installments by customers to clear the debt they owe the electricity distribution company. He noted that this offer is first in history in the Nigerian energy sector for customers, emphasizing that this business decision is one of the numerous steps the company is taking to ensure a boisterous relationship with our customers.
According to him, there is no better way of encouraging our customers to crash their arrears, than this promo. He therefore encouraged indebted customers to take advantage of this rare opportunity. He informed that the debt discount promo will run from December 2021 to February 2022 for all categories of customers with the possibility of extending the promo if necessary.
Speaking further, he noted that 40% is a huge amount for any business to write-off, but because of our commitment to customers, we have decided that the debt discount is timely and strategic because it brings the value addition which allows customers the privilege to reconcile and adjust their electricity bills.
Our investigation revealed that many customers are reluctant to pay their electricity bills that have accumulated over the years but with this debt discount promo, and the responses we have seen so far, we believe that our customers are ready to clear their debts.
Dr Ajagbawa also confirmed that customers can be rest assured of a seamless process because our IT and customer care infrastructures are fully powered to cater to high response rate to this rare opportunity with a view to serve our customers satisfactorily.