PHED LAUNCHES A WORLD CLASS CUSTOMER SERVICE CENTRE TO ENHANCE CUSTOMER EXPERIENCE

The Management of Port Harcourt Electricity Distribution, Plc, yesterday launched its world-class Customer Service Centre to enhance customer experience and boost capacity for handling volumes of complaints at its Corporate Headquarters.

While addressing members of staff and gentlemen of the press, the MD/CEO, Dr. Henry Ajagbawa said that a customer’s comfort is key stating that the customer is at the centre of all our entire businesses and therefore must be treated with dignity. He reiterated his resolve to turn PHED around by ensuring that all tools needed for work are readily available for operational efficiency. He noted that same will be replicated across all zones in due time.

In the same vein GM, Services, Ochuko Amah, thanked everyone who put in their time and effort in making the launch a success, she, however, reminded staff of the good saying that ‘A happy customer is a paying customer’ stressing the need for all hands to be on deck to ensure that PHED becomes the No.1 Electricity Distribution company in Nigeria.

Other Management staff that witnessed the event are Chief Financial Officer, Chinwe Chiji-Nnorom, GM HCM, Monica Benson-Onaji, Head international audit, Olalekan Olusanya, Head, Network Management, Engr. Chidi Romanus, Head, System Operations among others.